At Quick Wick Store, we strive to provide a satisfying shopping experience. If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
Eligible Returns
Unopened and Unused: Items must be in their original, unopened, and unused condition.
Within 30 Days: Returns must be initiated within 30 days of the purchase date.
No Damage: Items should not be damaged or show signs of wear and tear.
Return Process
Contact Us:
Please contact our customer service team at [email protected] or [phone number] to initiate a return.
Obtain Return Authorization: We will provide you with a return authorization number.
Package the Item: Carefully package the item in its original packaging, including all accessories and manuals.
Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure safe delivery. ย
Provide Tracking Information: Once you’ve shipped the item, please provide us with the tracking number.
Refunds
Original Payment Method:
Refunds will be processed to the original payment method used for the purchase.
Processing Time: Please allow up to 7 business days for the refund to be processed.
Shipping Costs: We will not refund the original shipping costs unless the return is due to our error.
Exceptions
Custom Orders:
Custom orders are generally non-refundable.
Sale Items: Sale items may have limited return eligibility.
Damaged Items: If an item arrives damaged, please contact us immediately for assistance.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and arrange for a replacement or refund.
Additional Notes
Gift Cards: Gift cards are non-refundable.
Digital Products: Digital products are generally non-refundable.
Software: Software may have its own return and refund policies.
Questions?
If you have any questions regarding our return and refund policy, please don’t hesitate to contact our customer
service team.